> ## Documentation Index
> Fetch the complete documentation index at: https://docs.data-hub.verolabs.co/llms.txt
> Use this file to discover all available pages before exploring further.

# Support

> Support for Vero Data Hub API

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  <video style={{ width: '100%', height: '100%', objectFit: 'cover', filter: 'sepia(0.3) saturate(1.5) hue-rotate(-14deg) brightness(0.72) contrast(1.12)' }} autoPlay loop muted playsInline>
    <source src="https://mintcdn.com/vero-fa5575b5/G_sL_RHXpWEXOwUp/images/bg_video.mp4?fit=max&auto=format&n=G_sL_RHXpWEXOwUp&q=85&s=f731a6a676fb99a2368193fbaf3281ee" type="video/mp4" data-path="images/bg_video.mp4" />
  </video>
</div>

## Support channels

If an API request fails or the returned data does not match your expectations, prepare the request details and contact the support channel provided for your account.

<CardGroup cols={2}>
  <Card title="API integration" icon="code">
    Request params, authentication, pagination, schema mapping and status codes.
  </Card>

  <Card title="Data questions" icon="chart-line">
    Symbol coverage, time ranges, data freshness and response fields.
  </Card>
</CardGroup>

## Information to include

| Information   | Example                                        |
| ------------- | ---------------------------------------------- |
| Endpoint      | `GET /v1/candles`                              |
| Query params  | `symbol=BTCUSDT&resolution=1m&from=...&to=...` |
| HTTP status   | `200`, `400`, `401`, `404`, `429`, `503`       |
| Response body | JSON response or error body                    |
| Request time  | UTC timestamp                                  |
| Use case      | Chart, dashboard, notebook, backend sync       |

<Info>
  Do not include API keys or credentials in support messages.
</Info>